Serving as Client Liaison to Ensure Wastewater Project Success
Client advocacy · Turnkey project
A turnkey consultant out of their depth.
Company leadership was concerned about the outcome of their large turnkey water and wastewater treatment plant project. The consultant they had hired to lead it was not familiar with the client’s industry, process needs, safety standards, design requirements, or project management standards.
With a limited budget and scarce engineering resources, the client could not afford to let the turnkey consultant proceed without proper guidance.
An expert on the client’s side of the table.
The project team engaged Mr. McKinnon to serve as a liaison between themselves and the consulting firm, and as a water and wastewater treatment process subject matter expert for the project.
He reviewed the consultant’s design documents, corrected issues that conflicted with the client’s process needs, recommended alternative equipment when the consultant’s choices were inadequate, and provided input on functional specifications and control strategies.
He assisted with construction inspections, equipment installation problems, design safety reviews, risk assessments, and design changes to address safety problems. When the schedule slipped beyond reasonable extensions, he stepped in to help the project manager with construction and start-up management, prepared and led operator training alongside the consultant’s staff, and assisted the team with equipment start-up. He also supported negotiations with governmental agency staff on project monitoring requirements and schedule changes.
A plant that exceeded its targets.
While the project experienced some delays, the resulting treatment plant has exceeded its initial objectives. The client has stated that Mr. McKinnon’s guidance throughout the project was the key to its success.
Read testimonials from the project manager, sector engineering manager, and project partner →